Standard Commercial Agreement

This Agreement shall be concluded between
A) RETEVACANZE s.r.l. Via Mattarella, 20 – 90141 Palermo (Italy) VAT 04988910826 - R.E.A. di Palermo n. 228466 is an Italian company operating in the incoming tourism sector. As a tour operator, it offers a wide range of services and tourist packages for direct and indirect sale on the national and international, European and extra-European markets, represented by Antonio Nuccio CEO, hereinafter referred to as Retevacanze srl.
and
B) The Company (commercial name)* _____________________________________________

Company legal name* _____________________________________________
Legal Head Office Address* _____________________________________________
Zip Code / City* _____________________________________________
State / Country* _____________________________________________
Tax/VAT ID* _____________________________________________
Only for EU customers VAT ID* _____________________________________________
Name of the Reference (Mr/Mrs)* ____________________ ______________________
Role of the Reference * _____________________________________________
Reference Email* _____________________________________________
Official Website _____________________________________________
Ph. Number / Mobile Number _____________________________________________
Operations email* _____________________________________________
Accounting email* _____________________________________________

in the person of the legal representative in office or the contract manager appointed by the company, __________________________ better indicated in the continuation the "OPERATOR" being aware of the legal consequences of any omission or misrepresentation, hereby declares that:
- To be in possession of the requirements, government licences and insurance required by your country to operate as a travel agent or tour operator;
- To use the services and tourist packages available in the Customer Area of the www.retevacanze.it website for commercial purposes in accordance with the law;
- To have read and accepted the legal provisions relating to the sale of tourist packages, as set out in the general sales conditions section of the www.retevacanze.com website.

All this having been said, it is hereby agreed between the parties referred to above as follows:

1. TRADE AGREEMENT OBJECT
   The subject of this collaboration agreement is the sale of tourist packages and services organised by RETEVACANZE s.r.l.; The OPERATOR accepts, as part of this agreement, all the TECHNICAL DATA of the offer of tourist packages and services published in the in the “YOUR OWN RATE” section of www.retevacanze.com web site, together with the premises.
2. BACKGROUND
   The tourist packages and services may be sold by the OPERATOR through paper and/or web brochures bearing the OPERATOR'S brand or that of its foreign commercial partner; RETEVACANZE s.r.l. authorises the OPERATOR to publish and sell its packages and services without any exclusive right;
   the OPERATOR undertakes to publish all the programmes and conditions established by RETEVACANZE s.r.l., including the elements identifying the products and services, such as names and other distinguishing elements;
   The OPERATOR exempts RETEVACANZE S.r.l. from any responsibility resulting from an incorrect or different version of the texts and conditions contained in the technical files of each package and service.
3. DURATION
   The specific conditions of this commercial contract have a duration of one year from the date of subscription and the contract is valid and applicable only if it is signed by the legal representative or the contract manager of the OPERATOR and returned by e-mail to Retevacanze srl within 15 days of receipt of the contract, otherwise the contract will be considered null and void.
   The contract will be automatically renewed at the end of each year.
   The withdrawal from this commercial agreement must be communicated to Retevacanze srl by registered letter or by email to the address retevacanze.fe@pec.it with a notice period of 60 days.
4. GENERAL SALES CONDITIONS
   The General Conditions of Sale are the entirety of the national and international legislation that regulates the sale of tourist services and packages and are published on the website www.retevacanze.com The OPERATOR declares to have read and accepted their entire content.
5. SPECIFIC CONTRACT CONDITIONS
   The OPERATOR accepts all the specific provisions contained in this article that regulate the economic content, payments, booking procedures, confirmation and cancellation of the services and Tourist packages purchased. Failing such provisions, they shall be governed by the existing conventions between Travel Operators:
   5.1 ACCESS TO A RESERVED AREA (with password) in the Retevacanze management system
   RETEVACANZE s.r.l. provides the OPERATOR with direct and reserved access to a dedicated B2B area of the www.retevacanze.com website for the management of reservations and the download of dedicated confidential rates.
   To this end, RETEVACANZE s.r.l. will provide the OPERATOR with the following identification code:
   UESR ID: ………….
   PASWORD: ………….
   The access code can be changed by requesting the OPERATOR, to be sent to the following email address: web@retevacanze.it.
   5.2 DOWNLOAD CONFIDENTIAL RATES & TECHNICAL SHEET
   The OPERATOR can download all the TECHNICAL DATA of the offer of tourist packages and services with relative rates and conditions published in the "YOUR OWN RATE" section of the www.retevacanze.com website.
   5.3 BOOKINGS
   The OPERATOR can choose between two methods of booking services and tourist packages:
   - by email to the relevant booking department
   - by access (with your access data) the "BOOKING ENGINE" section of the website www.retevacanze.com
   5.4 AVAILABILITY
   - The availability of the services booked by e-mail is indicated as "on request"; the relevant booking department will send confirmation.
   - by accessing the "BOOKING ENGINE" section of the www.retevacanze.com website, availability is visible in real time;
   Note: all services and tourist packages not present in the "BOOKING ENGINE" section can only be booked via email
   5.5 CONFIRMATION
   - All bookings of shared tours, packages or services received through the "BOOKING ENGINE" section of the website will be automatically confirmed by e-mail (free sale) including (travel programs and pro forma invoice document). For this reason, Retevacanze s.r.l. will not provide any further confirmation of the booking, neither in writing nor by telephone.
   The contact details of the customer are essential to be able to contact the customer in case of need.
   - All reservations received by e-mail will be confirmed by the same means by the relevant department.
   - Travel documents (voucher, detailed travel information and final invoice) will be sent after payment.
   5.6 BOOKING MODIFICATIONS
   Any request for change must be confirmed and accepted in writing by Retevacanze srl and must be sent to us by e-mail as follows
   For the regular Shared tours to tours@retevacanze.it at least 7 days before the departure of the tour;
   For F.I.T. Packages, Transfers, Car Rental and Private Excursions to alacarte@retevacanze.it, at least 7 days before the departure.
   5.7 CANCELLATION POLICY
   1. for the Regular Tours, Transfers, Car Rental and Private Excursions: the standard conditions indicated in the Technical Sheets of confidential rates offers will be applied (check them in the “YOUR OWN RATE” section of www.retevacanze.com web site);
   2. for the F.I.T. Packages and Taylor Packages, and Experiences (private and shared), the Cancellation Policies will be indicated at the time of quotation based the Cancellation policies requested by the subcontractor suppliers on the services chosen
   3. for the hotel accommodation, the specific cancellation policies of each hotel will apply. (These can be consulted in the "CATALOG"/Hotel section or in the "BOOKING ENGINE" section of the www.retevacanze.com website, by entering the details of the booking request ex. date, room type).
   Further exceptions, partial modifications or integration of the contract specific conditions will be valid only if regulated by a specific integrative written agreement between RETEVACANZE s.r.l. and the OPERATOR
   5.8 COMMUNICATIONS AND OPERATIONS DEPARTMENTS
   For communications concerning bookings and services confirmation and cancellation, the following e-mail addresses are available also for all the operations and administrative communications with Retevacanze srl:
   - Call Center (Info line): Tel.+39 091 6118715
   - F.I.T. accommodation Hotels: alacarte@retevacanze.it
   - F.I.T. Packages and private ground services: alacarte@retevacanze.it
   - Escorted Regular tours: tours@retevacanze.it
   - Groups and Incentives: group@retevacanze.it
   - Transfers and rent car, private& schared excursion: booking@retevacanze.it
   - Administration and Accounting: amministrazione@retevacanze.it
   5.9 LIABILITY OF THE OPERATOR
   THE OPERATOR:
   - exonerates Retevacanze srl from any responsibility in the event of irregularities in the use of the B2B system.
   - assumes criminal and civil liability for any action taken directly or by its operators (in relation to the use of the B2B system).
   - is jointly and severally liable for any outstanding payments due for the completion of the services booked.
   - undertakes to reimburse to Retevacanze srl any amounts not collected as a result of failed transactions and/or credit card fraud in the case of payment by credit card.
   - undertakes to comply with the provisions of Italian law and undertakes to indemnify and/or hold harmless Retevacanze srl from and against any claim by a third party relating to a reservation of services managed as a direct seller on both B2B and B2C channels.
   - In case of special requirements (special needs, dietary requirements, allergies, health conditions) for one or more passengers, the OPERATOR must inform Retevacanze srl before confirming the booking, in order to ensure the smooth management of each specific case. Retevacanze srl shall not be held responsible for disruptions caused by the total or partial lack of information on the part of the travel agency/tour operator regarding the special needs of the passengers.
   5.10 INSURANCE
   All the tourist packages and services included in our programs are covered by civil liability insurance, in accordance with UNIPOL n° 164781864, with the minimum coverage and guarantees established by Italian Leg. Decree 111/95
   5.11 COMPLAINTS
   No complaint will be considered unless it is made in writing and sent to Retevacanze srl within 10 days from the date of the end of the services.
   5.12 COMPLAINTS CONCERNING THE AMOUNT OF THE INVOICE
   Any claim regarding the amount on the invoice must be sent in writing to Retevacanze srl (amministrazione@retevacanze.it) within 15 days of receipt of the invoice issued and must contain the information necessary to clarify the claim. After the expiration of the 15 days, the invoices issued by Retevacanze srl shall be considered accepted in all respects.
6. RATES
   Prices of tourist packages and services are published on the website www.retevacanze.com
   The validity period of the programmes and prices of the tours, services and private and shared experiences, is normally indicated in the technical sheets that can be downloaded from the "YOUR OWN RATES" section of the website www.retevacanze.com During the period of validity of the "Offers", as indicated in the technical sheets of the packages or services, no changes or partial modifications of the net rates or commissions will be considered, except in the following cases due to possible unexpected and exceptional increases in the cost of services, raw material and energy costs or taxes (government or local); in these cases Retevacanze srl will notify the OPERATOR in writing of any changes to the above rates.
   Every year (between September and November) Retevacanze srl publishes in the "YOUR OWN RATES" section of the website www.retevacanze.com the new tourist package offers with the relative prices and conditions valid for the following year; in any case, updates and new products can be published in this section throughout the year.
   The prices of the tourist products and services published on the website www.retevacanze.com are expressed in euros, include VAT and are NET for the operator; only the prices of the products Regular Tours are published with a gross price on which a standard commission is applied.
7. TERMS AND CONDITIONS OF PAYMENT
   The OPERATOR accepts all the terms of payment set out below, including payment in advance of the service purchased;
   7.1. FOR RESERVATIONS CONFIRMED BY EMAIL (Payment will be accepted by bank transfer):
   - for Regular Tours, Transfers, Car Rental and Private Excursions Payment of the balance is required 30 days before departure date;
   - for F.I.T. Packages, Hotel Accommodations, and Experiences, payment of the balance is required 30 days before departure date, furthermore deposits may be requested before this deadline, depending on the policies required by the subcontractor suppliers.
   - for F.I.T. and Groups tailors Packages, the terms of payment will be communicated by the relevant booking department when the final quotation is sent.
   7.2. FOR RESERVATIONS MADE THROUGH THE BOOKING ENGINE SYSTEM on site www.retevacanze.com - (Payment will be accepted by Credit Card or Pay Pal):
   - for Regular Tours, F.I.T. Packages: 10% deposit upon confirmation, balance 21 days before departure date
   - for Hotel Accommodations, Transfers, Car Rental, and Private Excursions: The due date for payment of the balance depends on the payment and cancellation policies required by the supplier and will be displayed by the system at the time of booking.
   Any other derogation, partial modification or inclusion of the terms specific to the contract shall be valid only if regulated by a specific integrative written agreement between RETEVACANZE s.r.l. and the OPERATOR.
   Failure to comply with the terms and conditions of payment will result in the suspension of this contract.
   In this case, RETEVACANZE s.r.l. reserves the right to cancel all future and already confirmed services and, in extreme cases, to immediately suspend all services, even if they are in progress.
   In any case, RETEVACANZE s.r.l. reserves the right to act in defence of its interests for any other damage caused directly or indirectly by such behaviour.
   In any case, the non-respect of the payment terms of this contract implies the application of the provision of clause 4 of the Legislative Decree n°231/2002 of the Italian Law.
8. BILLING ADDRESS and BANK ACCOUNT DETAILS
   The OPERATOR declares that the data reported on the application form of the website www.retevacanze.com to apply to this contract are correct and authorizes RETEVACANZE s.r.l. to use them as billing address for the accounting document (bills, invoices) and administrative communications.
   
   Bank details for payment of invoices by bank transfer:
   INTESA SANPAOLO SPA
   Retevacanze srl
   IBAN:IT15E0306904630082493430169
   BIC: BCITITMM
   
   
9. PRIVACY
   Retevacanze srl processes the data provided by the OPERATOR in full compliance with current legislation and in accordance with the contents of the policy published on its website www.retevacanze.com accessible through the "Privacy" link at the bottom of the page. The Privacy Policy is considered an integral part of this contract.
   By signing this agreement, the OPERATOR agrees that Retevacanze srl may process the data provided by the OPERATOR.
10. CONFIDENTIALITY
    Except with the written consent of the other party, each party agrees that all information relating to the other party, including, without limitation, the terms of this Agreement, rates, business, financial information, guest and vendor lists, and pricing and sales information, shall remain confidential and shall not be published, circulated or distributed by either party.
11. MODIFICATIONS AND CHANGES
    Any amendment and/or modification of this Agreement shall be effective only if made in writing and duly signed for acceptance by the legal representatives of the Parties. The invalidity and/or ineffectiveness of individual clauses of this Agreement shall not result in the invalidity and/or ineffectiveness of the remaining clauses or the entire Agreement. In the event of invalidity and/or partial invalidity, the parties undertake to replace the invalid and/or ineffective clause with another which is suitable for the same purpose. By signing this page, you accept all the clauses contained in this contract.
12. JURISDICTION
    The Court of Palermo shall have jurisdiction over any dispute between the parties relating to this contract, including arbitration and mediation, and in any case it is agreed that only Italian regulations shall apply.
13. EXPRESSED AGREEMENT
    Both parties declare to have read and expressly accepted the provisions of the clauses 1,2,3,4,5,6,7,8,9,10,11,12,13.