Privacy policy FAQ

1. In accordance with current regulations on data protection conformed by Regulation (EU) 2016/679 General Data Protection (GDPR), we inform you of some questions about the treatment of your personal information by Retevacanze s.r.l

1.1.-Who is responsible for your data treatment?

Company name: Retevacanze s.r.l.

WAT Nr: 04988910826

Address: Via Piersanti Mattarella, 20  Postal Code 90141, Palermo (ITALY)

Contact:  web@retevacanze.com

1.2.- What is the purpose of collecting and processing your data?

Provision of services: We collect your data to be able to manage your request about the services we offer that may include flights, accommodation, transportation, activities and transfers.

Commercial communications: Whenever you give us your consent, we will process your contact information to send you information about our services and products, as well as offers and information that we think may be of interest to you.

1.3.- How long do we keep your data?

Provision of services: As a general rule, your data will be kept until the end for which they were collected is achieved. In addition, for reasons of current tax legislation, we will store your data for a period of 10 years, after which we will destroy it if there is no request for conservation.

Commercial communications: In order to keep you informed of our products and services, the data processing for commercial purposes will remain until you exercise your right of opposition or deletion.

1.4.- Are automated decisions made about your data?

Yes, automated decisions about your personal data are planned.

1.5.-What is the legitimacy for the processing of your data?

The consent will be the basis of legitimation in those treatments in which they have been required and you have granted it to us, for example, the sending of commercial communications. In the event that you have contracted certain services with us, the legal basis of the processing of your data is the contractual relationship that binds us and whose treatment is essential for the execution of the services. In addition, different regulations in force such as the tax law establish that Retevacanze must perform certain treatments. In these cases, the legitimacy of the processing of your data will be based on an applicable legal obligation.

1.6.- Who do we communicate your data to?

There are third parties that manage part of our services. Retevacanze requires them to comply with this Privacy Policy and current regulations on data protection, as applicable. We also inform you that these companies have their own privacy policy in which Retevacanze will not be responsible for compliance with it. Under some circumstances, Retevacanze may share, use, preserve or disclose Personal Information with third parties, in a non-aggregated manner to provide our services to:

  1. Suppliers: Such as hotel, airline or activity rental providers, which satisfy your travel reservation request. In Retevacanze, all services provided by a third party provider are described as such. We recommend that you examine the privacy policies of any third party that provides travel services from whom you purchase products through Retevacanze. Please note that these providers may also contact you as necessary to obtain additional information.
  2. Service providers that provide services or perform functions on our behalf: Credit card processing, business analytics, customer service or marketing. Service providers may collect and access the information necessary to perform their functions, but they are not allowed to share or use the information for any other purpose.
  3. Competent authorities: In some cases, we must cooperate with the competent authorities. Thus:

3.1.  If we believe that it is reasonably necessary to satisfy any law or legal process and we believe that doing so may diminish our responsibility or allow us to defend our legal rights. In any case, we will only provide the required information.

3.2. If we believe that this action is appropriate to enforce the terms and conditions of Retevacanze, including any investigation of possible violations of them.

3.3. If necessary to detect, prevent, or in any way address and prosecute fraud, security or technical issues related to Retevacanze.

3.4. If that action is adequate to protect the rights, property or security of Retevacanze, its employees and users.

3.5. If we believe it is reasonably necessary to satisfy any law or on its own initiative or at the request of third parties that demonstrate a legitimate interest.

3.6. Likewise, if Retevacanze participates in a merger, acquisition or other transaction that involves the sale of all or some of its assets or securities with voting rights, the User's information, including Personal Information obtained through the Service, may be included in the transferred assets or securities. If this occurs, the User's Personal Information will continue to be the subject of this Privacy Policy.

1.7 Who do we communicate your data to?

On the occasion of the execution of the contracted services, we will transfer your travellers data to the companies that request this, such as hotels, car rental companies, airlines, etc. You should keep in mind that such assignments are essential to facilitate the contracted services.

The data communicated to the suppliers will consist of the name, surname, identity document (only for flight booking), age, date of birth and nationality, as well as the possible observations that you have noted in your reservation.

1.8 Are international transfers made?

In the event that some of the service providers of the requested services are located in countries outside the European Union. The General Data Protection Regulation governs such international transfers and, therefore, we can only transfer data to countries that ensure adequate measures for your data

1.9.- What are your rights by providing us with your information?

You should know that, by treating your personal data, you have some rights that we detail bellow:

  • Right of access: You can request access to all your personal data that we process.
  • Right of rectification: You will have the right to rectify your data, either because they are inaccurate or because they have changed.
  • Right to object: You will have the right to request that your personal data not be processed for certain purposes.
  • Right to portability: You will have the right to have your personal data delivered electronically, so that it is manageable by you.

When the basis of legitimation for the processing of the data is based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, you can send your request to the postal or electronic address that you will find at the beginning of this Privacy Policy with the right you exercise and providing a copy of your identification document (ID / NIE) or your Passport.

1.10.- Is your data safe?

At Retevacanze we collect, process and store your data by applying information security policies and regulations. These security measures apply to both information in electronic and paper format, and guarantee the confidentiality, integrity and availability of your data. If there is an event or incident that compromises your data, we will notify you as soon as possible.

1.11.- Other questions

Retevacanze in some cases conditions the use of the Service to the previous completion of the corresponding User registration, and must indicate at least the information marked with a red dot on certain personal data.

We remind you that to carry out a correct provision of the service you must provide us with the exact and truthful data, reserving the right of exclusion of the services to the interested parties who have provided false information and without prejudice to the legal actions that the Responsible can initiate.

When you make a reservation for another person through the website of Retevacanze, we will request personal information and travel preferences from that person. You must obtain the consent of these other persons before providing us with your personal information and travel preferences.

2.-Use of the web

In this case, the Service collects, the following User information:

  • Storage of cookies on the hard disk of the User's computer, with the prior consent of the User. See our Cookies Policy for more information.
  • In addition, Retevacanze uses Google Analytics, an analytical service provided by Google, Inc. based in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use cookies that collect the information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set on the website www.google.com. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

3.- Changes to the Privacy Policy

We remind you that our Privacy Policy may be updated in the future.

We will inform you about substantial changes to this Privacy Policy by sending a notice to the email address you provided and placing a notice in a prominent place on our website.